We arrived on Grand Opening Day...I thought staying at a brand new hotel during Covid would be better than the alternative. Our stay was
Fri 10/23/20 - Sat 10/31/20...8 days.
On Day 2 or 3 the heat went out. They tried to fix it but we eventually switched rooms. The heat didn't work in that room either. We had to buy electric blankets & get a heater from my husband's office. We had no heat for 3 days (temp outside was in the 45-50's). When asked if any other people had issues, we were told No. That was a lie...we asked a gentleman on the elevator if he had heat..he replied "nope". We were told that we would be "comped" for those days. We were only comped for 2 days but was without heat for 3 days. We did not know until we went to settle the bill that they were only giving us 2 days vs 3. I honestly had no more fight left in me considering the reason we were there in the 1st place. As well as not having the energy to pack up, leave & find another hotel prior. The hotel is brand new, very nice decor, nice staff, you can hear the cars passing on the freeway....other than no heat & not being compensated fairly -- I had no complaints but I will not stay there again.
starstar Andrea Crockett
Beautiful, clean, very nice and professional staff. This was my 1st visit but I plan to visit again. I am an event planner and will recommend this place to others.
starstarstarstarstar Tamara Robertson
Love it!! I love how the microwave and fridge were kind of hidden to the left of the door. The bathroom was so huge. The bed was firm yet soft and the pillows were so brand new, they were the right amount of fluff. Only stayed 1 night but will definitely be back. Oh and it was quiet in spite of being right next to interstate.
starstarstarstarstar Honey Brown
It's very pretty and new , but our room set up was a little strange as far as the fridge and microwave are tucked away behind the front door and bathroom door. The coffee pot plugs into the microwave but kept blowing the plug so I had to move it to the bathroom. I thought I'll go downstairs to get coffee just so I didn't have to mess with it and could get some sugar and creamer because you only get a package that has one and one. We stayed two nights and the first night being the day of the Grand Opening. When I went down to get coffee they had absolutely NO CREAMER or SUGAR. It's the morning after the grand opening 🤯🤦🏻♀️
Over all it's nice and clean but has no sound barrier to the hallway, floors above or in our case we were at the front of building and could hear EVERY car and truck passing by.
starstarstar Kelli Potts
This is a brand new hotel just opened last week. Very nice time with a great modern feel. Friendly staff, and very clean! They have a nice meeting room that's very tech savvy for any kind of party as well. Meet with the owners last week we treated me very well and answered all my questions. Will definitely be staying again.
starstarstarstarstar James R. Propes
English
Spanish
Portuguese
French
Armenian
Italian
