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star star star star 100 Harbour Esplanade Docklands Victoria, Near Marvel Stadium, Docklands, Victoria 3008, Australia
Meu voo de volta para casa era às 8h05 da manhã, então fiquei neste hotel, que ficava perto do terminal Skybus e tinha um quarto espaçoso. Parece que eles compraram todo o 4º e 5º andares de um apartamento comum e os forneceram como hotel, mas há uma recepção no 1º andar, e a equipe funciona basicamente das 9:00 às 18:00. e mantivemos nossa bagagem guardada até o horário do check-in.No dia do check-in, quando fui cedo à recepção para pedir a minha bagagem, disseram-me que a minha reserva tinha sido cancelada. Mesmo quando mostrei os detalhes da reserva no site de reservas, me disseram que não havia reserva no computador do hotel, então quando pensei em ligar para a central de suporte do site de reservas, eles disseram: "Há outros quartos maiores disponíveis Você não pode entrar nesse quarto agora, então, por favor, venha depois das 14:00.” Fiquei aliviado. Quando chegou a hora de fazer o check-in, fui lá com alguma ansiedade, e me ofereceram um quarto grande com dois quartos. Pode ser porque mudamos o horário várias vezes e repetimos reservas e cancelamentos, mas conseguimos responder com sinceridade. Eu não percebi, então não pude atender o telefone, mas parece que o dono do hotel também me ligou.Portanto, o quarto é espaçoso e limpo. Amenidades também estão disponíveis, e como eu estava ficando apenas 2 noites, recusei a limpeza e troca de toalhas de banho, mas havia um serviço de limpeza. Não havia utensílios de cozinha ou pratos na cozinha, então eu cozinhava para mim de manhã e à noite. Para check-out antecipado, basta colocar o cartão-chave na caixa de cartão na recepção e devolvê-lo.Desta vez havia um quarto vago e eu fui atualizado gratuitamente, então o resultado é bom, mas eu gostaria que você tomasse cuidado no futuro, então darei 4 estrelas.
Mi vuelo de vuelta a casa salía a las 8:05 de la mañana, así que me alojé en este hotel, que estaba cerca de la terminal de Skybus y tenía una habitación espaciosa. Parece que compraron los pisos 4 y 5 completos de un apartamento ordinario y los proporcionaron como un hotel, pero hay una recepción en el primer piso, y el personal trabaja básicamente de 9:00 a 18:00. Fuimos temprano y guardamos nuestro equipaje hasta la hora del check-in.El día del check-in, cuando fui temprano a la recepción para pedir mi equipaje, me dijeron que mi reserva había sido cancelada. Incluso cuando mostré los detalles de la reserva en el sitio de reservas, me dijeron que no había ninguna reserva en la computadora del hotel, así que cuando estaba pensando en llamar al centro de soporte del sitio de reservas, me dijeron: "Hay otras habitaciones más grandes disponibles". . Te actualizaré gratis. No puedes ingresar a esa habitación en este momento, así que ven después de las 14:00 ". Me sentí aliviado. Cuando llegó el momento de registrarse, fui allí con cierta ansiedad y me ofrecieron una habitación grande con dos dormitorios. Puede ser porque cambiamos el horario varias veces y repetimos reservas y cancelaciones, pero pudimos responder con sinceridad. No me di cuenta, así que no pude contestar el teléfono, pero parece que el dueño del hotel también me llamó.Entonces, la habitación es espaciosa y limpia. Las comodidades también están disponibles, y como solo me quedaría 2 noches, rechacé la limpieza y el cambio de toallas de baño, pero había un servicio de limpieza. No había utensilios de cocina ni platos en la cocina, así que cocinaba para mí por la mañana y por la noche. Para realizar el registro de salida antes de lo habitual, simplemente coloque la llave de la tarjeta en la caja de la tarjeta en la recepción y devuélvala.Esta vez había una habitación libre y me subieron de categoría gratis, así que el resultado está bien, pero me gustaría que tuvieras cuidado en el futuro, así que le daré 4 estrellas.
Heaps of space in our apartment/room for a great price. Beds super comfy, everything clean, great view from the balcony. Muito espaço em nosso apartamento/quarto por um ótimo preço. Camas super confortáveis, tudo limpinho, ótima vista da varanda.
The room we had was old and very much in need of upgrade. Smelt like damp carpet when we got to our floor. Lots of things didn't work in the room and when asked to fix they couldn't. Eg. Lights not working, tv didn't work properly. Beds were very uncomfortable and sagged in the middle. Location was good. Close to shopping centre and tram stops. O quarto que ficamos era antigo e precisava de um upgrade. Cheirava a carpete úmido quando chegamos ao nosso andar. Muitas coisas não funcionavam no quarto e, quando solicitadas a consertar, não conseguiam. Por exemplo. Luzes não funcionam, tv não funcionou corretamente. As camas eram muito desconfortáveis e caíam no meio. Localização era boa. Perto do centro comercial e paragens de eléctrico.
The room we had was old and very much in need of upgrade. Smelt like damp carpet when we got to our floor. Lots of things didn't work in the room and when asked to fix they couldn't. Eg. Lights not working, tv didn't work properly. Beds were very uncomfortable and sagged in the middle. Location was good. Close to shopping centre and tram stops. La habitación que teníamos era vieja y necesitaba una mejora. Olía a moqueta húmeda cuando llegamos a nuestro piso. Muchas cosas no funcionaban en la habitación y cuando se les pidió que las arreglaran, no pudieron. P.ej. Las luces no funcionaban, la televisión no funcionaba correctamente. Las camas eran muy incómodas y se hundían en el medio. La ubicación era buena. Cerca de centro comercial y paradas de tranvía.
Heaps of space in our apartment/room for a great price. Beds super comfy, everything clean, great view from the balcony. Un montón de espacio en nuestro apartamento/habitación a un precio excelente. Camas súper cómodas, todo limpio, excelente vista desde el balcón.
The room we had was old and very much in need of upgrade. Smelt like damp carpet when we got to our floor. Lots of things didn't work in the room and when asked to fix they couldn't. Eg. Lights not working, tv didn't work properly. Beds were very uncomfortable and sagged in the middle. Location was good. Close to shopping centre and tram stops.
Heaps of space in our apartment/room for a great price. Beds super comfy, everything clean, great view from the balcony.
Hi, I'v just booked for later in the year, however I was going through some of your reviews and they looked awful, however alot of them were a few years ago, but would like to know how you are going now, and just hoping the hallways don't stink, haha. Olá, acabei de reservar para o final do ano, no entanto, estava lendo alguns de seus comentários e eles pareciam horríveis, no entanto, muitos deles eram há alguns anos, mas gostaria de saber como você está agora, e apenas esperando que os corredores não fedem, haha.
This is not a hotel it's old outdated apartments. Windows in rooms let all the noise in and they are uncomfortably hot or humid depending on time of day. Very average and won't return although the lady at the front desk was very cheerful and friendly Este não é um hotel, são apartamentos antigos e desatualizados. As janelas dos quartos deixam entrar todo o ruído e são desconfortavelmente quentes ou húmidas, dependendo da hora do dia. Muito na média e não voltará, embora a senhora da recepção tenha sido muito alegre e amigável
This is not a hotel it's old outdated apartments. Windows in rooms let all the noise in and they are uncomfortably hot or humid depending on time of day. Very average and won't return although the lady at the front desk was very cheerful and friendly Este no es un hotel, son apartamentos viejos y anticuados. Las ventanas de las habitaciones dejan entrar todo el ruido y son incómodamente calientes o húmedas según la hora del día. Muy normal y no volveré, aunque la señora de la recepción fue muy alegre y amable.
Hi, I'v just booked for later in the year, however I was going through some of your reviews and they looked awful, however alot of them were a few years ago, but would like to know how you are going now, and just hoping the hallways don't stink, haha. Hola, acabo de reservar para más adelante en el año, sin embargo, estaba revisando algunas de sus reseñas y se veían horribles, sin embargo, muchas de ellas fueron hace unos años, pero me gustaría saber cómo va ahora, y solo Espero que los pasillos no huelan mal, jaja.
Hi, I'v just booked for later in the year, however I was going through some of your reviews and they looked awful, however alot of them were a few years ago, but would like to know how you are going now, and just hoping the hallways don't stink, haha.
This is not a hotel it's old outdated apartments. Windows in rooms let all the noise in and they are uncomfortably hot or humid depending on time of day. Very average and won't return although the lady at the front desk was very cheerful and friendly
The staff were so friendly, professional but also genuine. They upgraded my room for a low price, beautiful clean rooms, gorgeous view, definitely one of my favourite hotels in all of Melbourne. Hassle free and great to relax and get a good nights rest. Don't think I have ever had a bad experience here at all. Love it here !! X A equipe foi tão simpática, profissional, mas também genuína. Eles atualizaram meu quarto por um preço baixo, belos quartos limpos, vista deslumbrante, definitivamente um dos meus hotéis favoritos em toda Melbourne. Sem complicações e ótimo para relaxar e ter uma boa noite de descanso. Não pense que eu já tive uma experiência ruim aqui. Amei isso aqui!! X
The staff were so friendly, professional but also genuine. They upgraded my room for a low price, beautiful clean rooms, gorgeous view, definitely one of my favourite hotels in all of Melbourne. Hassle free and great to relax and get a good nights rest. Don't think I have ever had a bad experience here at all. Love it here !! X El personal fue muy amable, profesional pero también genuino. Mejoraron mi habitación por un precio bajo, hermosas habitaciones limpias, hermosas vistas, definitivamente uno de mis hoteles favoritos en todo Melbourne. Sin problemas y excelente para relajarse y descansar bien por la noche. No creo que haya tenido una mala experiencia aquí. Ámalo aquí!! X
AWFUL DO NOT BOOK 1. Lied to us when we called the day before to confirm our booking saying everything was fine - it was not fine 2.Changed our room without telling us, put four people into a studio room when we booked a 2 bedroom apartment. Refused to offer any other option. 3. When we asked why it was changed they kept coming up with different stories and excuses. "Oh the booking didn't go through", "oh the 2 bedroom is broken", sure. 4. The studio room was disgusting. Reeked of cigarette smoke, holes everywhere, pain peeling, oh and a hole in the door that you could look into the apartment. 5. Told us they would give us a refund, still no refundI have no idea why this is listed as a four star hotel, it sucks so much
The staff were so friendly, professional but also genuine. They upgraded my room for a low price, beautiful clean rooms, gorgeous view, definitely one of my favourite hotels in all of Melbourne. Hassle free and great to relax and get a good nights rest. Don't think I have ever had a bad experience here at all. Love it here !! X
Decent stay. The room is well priced, bigger than we had expected and a good location. Some things like the skirt on the bed could do with a clean and checking the fridge as the milk provided was off. But overall for a cheap short stay this is comfortable, convenient and the staff were friendly. Estadia decente. O quarto tem um bom preço, maior do que esperávamos e uma boa localização. Algumas coisas, como a saia na cama, poderiam servir para limpar e verificar a geladeira quando o leite fornecido estava desligado. Mas, em geral, para uma estadia curta e barata, é confortável, conveniente e os funcionários foram simpáticos.
Terrible customer service! Cancelled our booking 4 days before the stay, with no explanation & the property offered to my family with 4 children was more expensive & smaller. They then offered 2 smaller rooms, different floors knowing we had 4 children. DO NOT BOOK Serviço de atendimento ao cliente terrível! Cancelamos nossa reserva 4 dias antes da estadia, sem nenhuma explicação e o imóvel oferecido à minha família com 4 filhos era mais caro e menor. Eles então ofereceram 2 quartos menores, andares diferentes sabendo que tínhamos 4 filhos. NÃO RESERVE
Decent stay. The room is well priced, bigger than we had expected and a good location. Some things like the skirt on the bed could do with a clean and checking the fridge as the milk provided was off. But overall for a cheap short stay this is comfortable, convenient and the staff were friendly. Estancia decente. La habitación está bien de precio, más grande de lo que esperábamos y una buena ubicación. Algunas cosas, como la falda de la cama, podrían funcionar con una limpieza y revisar el refrigerador, ya que la leche que se proporcionó estaba apagada. Pero en general, para una estancia corta y económica, es cómodo, conveniente y el personal era amable.
Terrible customer service! Cancelled our booking 4 days before the stay, with no explanation & the property offered to my family with 4 children was more expensive & smaller. They then offered 2 smaller rooms, different floors knowing we had 4 children. DO NOT BOOK
Decent stay. The room is well priced, bigger than we had expected and a good location. Some things like the skirt on the bed could do with a clean and checking the fridge as the milk provided was off. But overall for a cheap short stay this is comfortable, convenient and the staff were friendly.
100 Harbour Esplanade Docklands Victoria, Near Marvel Stadium, Docklands, Victoria 3008, Australia
