No hot water in the mornings. If you want a good shower book somewhere else
starstar Billy M
If I could give no stars ⭐️ I would……..
First room was very hot Aircon was poor bathroom was filthy with a hole 🕳 in the bath with two brown splodges mark that where disgusting in the bath.
Second room was full of bugs 🐜 in the bathroom and yet again aircon was awful.
Do not book this hotel it’s was very poor and staff only first suggestion after a 7am start from Buenos Aires was for us to find a new hotel at 6.40pm in the evening!! Avoid book Loi Suites instead. You have been warned!!!!!!
star Ronald Graham
The room is clean and nice with a pretty good swimming pool, but one of the receptionist is extremely unhelpful, always ignore English speaking customers and gave wrong information. We are asking for the SPA and he told to return tmr morning but morning is actually closed. We asked for arranging a taxi to airport but he just simply ignore us! Terrible!
star Martin C
Once when we came back at night it tourned out that the door to our cabańa was widely opened the whole day!!!! Cause the cleaning lady forgot to close it!! .... When we said that to the reception, they didn't care about it at all. So inside we had a lot of bugs and tourned out that our drone was stolen..... ://// :(((
You can hear EVERYTHING what is going on in the room next to you. It is so because there are closed doors connecting two rooms. Because of that you have feeling that the walls are made of paper. We had very noisy neighours who were loud at night and early in the morning so after the first night we were exhausted.
At the breakfast there was no big choice, but well, its normal in Argentina. But the waitresses could really improve.. espacially in 4-star hotel. They were not cleaning the tables, all of them were dirty so we had to take out the table cloth by ourselves! And we saw them just standing and talking to each other and even eating the food!! And if they started to clean something they were SOO slowly... (like all the service). In Europe that would be unacceptable!!
To be honest the hotel was not well maintained. It should have many renovations. It was dirrty in many places.. The floor in the room had stains, the walls need painting.. etc etc
The spa is opened only until 21 and what I didnt like was that there were children screaming and running so we couldnt really relax. Normally spa is for +18... The wet sauna and relaxing shower were not working.
Food in the restaurant was not fresh and its opened only until 22.
Once when we wanted to have a beer the waiter said that its not possible because they are closing and they even didnt offer that we can just take it to the room.. And the pool bar is closed very early.
I really wouldn't say it's a 4-star hotel. 2-star maximum..
starstar Małgorzata Kaczmarek
Great location close to the falls and hotel looks great from a distance. Just don't look too close to the increasing wear and tear, poor breakfast and overbearing fragrance in hotel lobby. The chef does make great sandwiches though.
starstarstar Paras Sikka
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