This was easily the biggest waste of my money and my vacation time, do not ever go here or book the food, service, and rooming are easily the worst conditions I have ever seen. The food was easily the worst part it was borderline dog food as myself and my travel partner were sick for the last three days of our so called "vacation". The building was honestly falling apart my balcony window was cracked and covered up with a long piece of scotch tape, our bed came with a single sheet, when there was a rain storm our room was flooding due to massive gaps in the broken door. Another big issue is the massive cockroaches that infested the building that the staff clearly enjoy having them in every crack of the resort and did nothing to fix the issue. The service also I absolutely nobody spoke proper English which didn't make things any easier and also the workers took advantage of clueless guests by asking them for tips which was shocking, not to mention the amount of staff that was which was male trying to hit on and try to flirt with any female that breathed near them which my partner was one of them and they were basically eyed her down in ever way making her feel very uncomfortable. If you are considering going here save your time, money, and health because this resort is not even worth a thought, I am convinced that the management had either peanuts for brains and have no clue what really goes on there, or they just don't care.
star Mike Mannara
Amazing staff. Lovely location. Food was very good however a change in the regular buffet menu would be great. Will definitely recommend this resort.
Special shout out to Oscar our waiter. He was amazing and made sure we were comfortable.
We will be back!!
starstarstarstar David Lobo
We stayed one week at this hotel .starting from the first, we arrived late at night with 2 little kids and four luggage , nobody came to help us to go to the reception , reception staff were very neutral, no smile , if you say hi to them they might answer you.
When we went to our room we were shocked, many rust stains on the mirror and bathtub, many scratches on the floor , so if these are something that bothers you avoid this hotel .
The view and beach is great 👍
The staff are nice generally but really need to be trained, it happened to us several times that ask them for a drink and they didn't come back , I don't know if they forget or ignore , some staff they cannot speak English and they work as service .
Food quality is good and you can always find something to eat .
Something that really bothered me was the guy working as pool bar waiter, it seems he choose the people to serve them , if you are a beautiful young lady, he comes to you every couple of minutes , if no he ignores you easily , I was at the pool one time for three hours and he didn't come to ask if I need something but he served the lady beside me more than 5 times , so staff needs to be more professional and helpful and serve all people in the same way
starstarstar Ali Mirheli
Excellent entertainment, beautiful rooms, breathtaking views, best service ever, the food is tasty and varied, the drinks at the bar are out of this world. The lobby is wide and has plenty of room to hang out at night time, enjoying the drinks, the company and Larry's music.
A place like no other.
starstarstarstarstar La Bella y Graciosa Moza
Fantastic place. Yes, it’s older and some things could use updates (bathrooms mostly). However, the staff are amazing, the grounds and pool are clean and maintained, and the service is excellent. The views and beach are unparalleled. Food is quite good with many choices.
starstarstarstarstar Melanie Triganne
Boa praia
starstarstarstar Crispim Paulo
E a quarta vez que vou para o hotel, bom serviços bela praia perto d cidade varadero
starstarstarstarstar Acacio Charelo
Excelente Praia.. Boa comids e bom atendimento..
starstarstarstar Jonio Chicre
Maravilliosa
starstarstarstarstar Sy Wiedemann
O melhor de varadero
starstarstarstarstar Chinga lau
Hotel com excelente localização e estrutura, na beira de uma das praias mais bonitas do mundo: Varadero. Sistema "all inclusive" a um custo ben razoável (em final de junho), com bom atendimento nos diversos bares e restaurantes. Bons drinques e comidas bem elaboradas e saborosas. Apartamentos amplos e confortáveis. Area de lazer bonita com piscina grande. Vale a pena o custo benefício. Pretendo voltar.
starstarstarstarstar Pablo Fuentes
Instalação que não recomendo. Porque os cuidados e serviços não correspondem ao alto pagamento. Onde dizem tudo incluído e oferecem alimentação aos colaboradores. Isso mostra que é uma fraude para os clientes. Já relatamos isso em vários comentários anteriores e revisando agora. Percebemos que eles foram eliminados. Assim, eles não vão superar suas deficiências e insuficiências em seus serviços.
star Imallacil Singh Batista
Instalación q no la recomiendo. Porque la atención y los servicios no se corresponden al pago tan alto. Donde dicen todo incluído y ofertan alimentos para empleados. Eso demuestra q es una estafa a los clientes. Ya lo denunciamos en varios comentarios anteriores y revisando ahora. Nos percatamos q fueron eliminados. Así, no van a superar sus deficiencias e insuficiencias en sus servicios.
star Imallacil Singh Batista
La atención de Gelyn es excelente, agradable, buen servicio, coordial, mis respetos para ella.
starstarstarstarstar Gladys Deleyme Tirse Cardoso
I stayed here 2 weeks and I go to Cuba many times but I was very impressed with not only the location and views (Ocean & Golf course) the food was great with the staff were friendly and attentive. The service was amazing and the staff in particular YERANIA, HAYDELIS, HANIER, DANIELA, ROXANA, LILY,HELIEN, OSWALDO, CARLOS, YAIMA
starstarstarstarstar B M
Muy reconfortante la experiencia ,lleno todas mis expectativas a pesar de estar aislado el servicio fue de primeraespero que sigan superándose para que cada persona tenga una experiencia única ......
starstarstarstarstar Kamila Sabina
Soy repitente de la instalaciòn , con muy buenos servicios de la venta opcionales y el buen servicio de su dependienta Helin al igual que todo su colectivo, agradecidos estamos por el buen servicio. Gracias
starstarstarstarstar Maiyelin Leyva fabre
Excelente servicio en general y en especial los compañeros de la brigada de Betimuy atentos y en ventas obsionales todo con una excelente calidad acompañado de un servicio de primera de la gastronómica Gelin q se deja ver q su satisfacción es q el cliente salga complacido con la prestación de su servicio es por lo que se hace resaltar entre sus compañeros
starstarstarstarstar Dayi Santana
Exelente servicio de calidad y comida muy buena y variada .Falta mejorar en la animación
starstarstarstarstar Adrian Perez
Muy buena experiencia con una atención excelente y un servicio de primera cuando reabra pienso regresar a vacacionar porque pienso que es un buen destino para unas buenas vacaciones.
starstarstarstarstar Eddy González Martínez
Hoy al día siguiente de mi reseña anterior tuvimos la visita de la encargada de relaciones públicas del hotel en nuestra habitación la cual con su máxima profesionalidad y amabilidad se preocupo por la situación de la comida la cual fue excelente mejor presencia y mayor cantidad, esperemosq el próximo turno de dependientes y cocineros sea igual al de hoy. Muy buena atención, gracias.
starstarstar Daylen Cintra
Ótimo resort, praia mais bela e cristalina do mundo.
starstarstarstarstar Adilson Domingos do Prado Prado
Although is not a 5 stars hotel (and some people might say is very far from it), we had an amazing time. This is a 25 years old hotel in Cuba, so is imposible to ask that much from it, but it is quiet, peaceful, the beach is beautiful, the food was very good and the service very amazing. There are few tips I can give you to help. A la carta options are not the greatest, we experienced Italian and Mediterranean and although we’re not bad, they were barely Italian or Mediterranean. The buffet in the back has an amazing ocean view, but the food is better inside. Try to give tips, it makes a difference in service and also help Cubans. Don’t be cheap, the hotel is already very very affordable. The pool is most of the day clean and quiet, not many kids. The activities could be better but is fine, is a quiet hotel. The shows are not horrible but one of the people working there was smoking inside a closed room, horrible.
starstarstarstar Edel Lopez
Definitely not a 4* hotel. Service is poor and staff is not attentive, infrastructure is outdated and food is definitely not their asset. There are always lacking stock (lime, French fries, ice cubes, mint...). It seems everything is stuck 10years in the past, even at the reception they gave us outdated information on the restaurant options. They can not even explain you correctly where your room is located (and I do speak fluently Spanish). Don’t count on the disco or on the jacuzzi to relax, you don’t want to step in :(
We spend 2 days in this hotel and definitely happy to go away. We opted for this option with good price quality and reviews were not as bad as the stay was. I definitely not recommend this one as it seems very far from my expectations.
Good points are the beach and the cocktails but I assume you can count on similar benefits in the many other all-in hotels in Varadero.
starstar Pierre Chavee
Love this country and love the staff,amazing ❤
starstarstarstarstar Wendy MacGougan
This hotel is a scam.
Not Iberostar standarts at all !!!
Not even a 2 stars hotel.
star John Doee
Amazing resort great vacation
starstarstarstar Raimel Garcia
The staff are friendly and do their best. The facilities though - well, we happened to be on the 3rd floor facing the golf course and our hallway was constantly leaking - in fact a new leak sprung just at the entrance to this hallway outside of the elevators. No other floors/corridors were leaking so I am not sure why we were so privileged. Every suite has a balcony so don't pay more just for that. Can anyone tell me what lottery I need to win to get an ocean sound room? I thought paying more for a balcony was the ticket on this trip.
Now lets talk about those pillows! How old can they possibly be? Flat, hard and I can't help but know that a few thousand others had slept on them too. The smell of Cuba - ahh the smell of Cuba. The food here was better than some places I've been to in Varadero so that's good. The beach is beautiful. Lots of chairs.
Otherwise, the main areas were clean and professional looking. The a-la-carte meals were worth the effort. Especially Italian.
Oh ya, the location. The local bus doesn't serve this hotel, bring your comfy shoes. You'll have to walk three resorts to get to the stop.
starstar Patricia Parsons
The hotel is run down. The rest is fine, staff is friendly and hard-working. Beach is great.
starstarstar Victor Lukankin
It's good, great beach, staff are good, needs some paint. Food is so so, coffee at breakfast is horrific.
starstarstar Dave Grant
We are at Iberostar Bella Costa on vacation. We are having a wonderfull time. The people at the resort are excellent and feel like our own family. Will do another review when our vacation is over.
Thank you to all the wonderful people who are making our vacation full of great memories.
starstarstarstarstar Maria0 Bennettî
Food and drinks are very mediocre, we ate a lot better in the Cuban casas particulares. Staff is friendly, but the interior is rusty.
starstar Jasper Standaert
Hotel is definitely not a 3 star more like a 4 star. While the rooms need some love. The grounds are beautiful. As someone who loves food the was good. Lunch was definitely the best meal. The lunch buffet at the beach front restaurant always had great food. Dinner food was good flavour but repetitive.The staff were interesting. They were very friendly to Caucasian guest but not overly friendly to people of colour. It was a compliant that I heard frommany families whilethere. It was hard to get service at dinner and breakfast from the staff.The main lobby bar was great and staff were super friendly and very accommodating there.Views from ocean view bungalows were amazing! About the rooms. Beds were terribly uncomfortable. They were old and lumpy. So if relaxing in your room is your thing it's a little tough.Also the air conditioner in a room caused a condensation build up on the ceilings that caused water to drip on the tile floors. I hate a pretty bad fall.so we had to put towels down on the floor. Which fixed the problem! Just be careful. Overall this resort is nice. The beach is amazing.
starstarstar Debbie Roopnarain
The resort is perfect. Small but not crowded. Staff are amazing especially at the beach restaurant. Stayed in the villas and they are spacious and clean. We have a living room and wrap around balcony. Perfect for your morning coffee. Food is good, you can always find something to eat. Remember it's Cuba. The beach restaurant has amazing view! The only negative thing I can say is the servers in the buffet by the lobby are kinda rude but aside from that everything is very good. Beach is gorgeous!
starstarstarstarstar Mary Lasruk
Most of the staff is very helpful.The rooms need UPDATES.The pizza restaurant is the only restaurant open between lunch and dinner and is very slow, and usually runs out of toppings. My rating is a 2 star solely based on the hotel. 4 star for service 2.5 star for food. There was no kids activities yet they show kids club???
starstar IzaJustin BielaskaHornblower
Stayed here about a month ago and it was mine and my husband second trip and our friends forth. The hotel is outdated and some rooms are in need of repair. Our room was fine minus the fact our shower head didn't hang up properly. Our maid was amazing and very helpful. Left lots of extra water, towels and toilet paper. Overall I found the staff / service very good. Beach is beautiful and no shortage of lounge chairs at the beach and pool. The pool is big and located near the bar but disappointed there is no swim up bar. The pool lining needs to be desperately replaced. The food was okay, not a ton of options and I did get sick one night but I can't be sure if it was related to the food or too much sun and drinks. The BBQ by the pool that happens daily was by far the best , cooked perfectly. Lobby bar and outside patio was fun in the evening with music and dancing. We met a lot of great people and overall had a great time but wouldn't return to this resort.
starstarstar Stephanie Sheremet
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