I am Really happy with this hotel the service was nice. The staff are really friendly. The rooms and the hotel are clean. The food was fresh and loads of different choices, Great location. I do not have anything bad to say. I would definitely recommend this hotel and I would definitely stay again. I would also like to say a big thank you to Miami she was very helpful polite and always on hand to help us.
starstarstarstarstar cece Augustine
The reason for my rating is to help people what to expect in regards to accommodation when coming to this hotel. Although I had a positive experience, I do not want to say it was a 4* or 5* as that would give the impression to others that the rooms were of 4/5* standard.
The price was great. Really affordable, and half board included. Rooms could be better, and service could also be better. But then price would be higher.
When we arrived, we were early. We were given a room which was still left dirty from the last person! The cleaner quickly cleaned it but don’t give us a room which is still dirty. I don’t want to see the state of the room it was immediately off putting.
The bathrooms just had a sliding door - no lock and remained slightly open. No privacy. This was a big negative.
Rooms were okay, nothing fancy. But it was decent enough for a good night sleep.
The breakfast was okay, the moroccan flat bread was nice. I did not enjoy the dinner. But again, I did not expect to. I only booked half board as it was cheaper than to not do half board.
The best part of this hotel is the exterior. The pool is huge, the water slides are great fun and the kids pool and kids club was also excellent. Friendly staff members. My son thoroughly enjoyed this and so did I. Therefore, I would book this hotel again because although the room was a bit disappointing, the location, the price and the outside facilities were very much worth it in my opinion.
starstarstar Zahra Patel
Overall just average - one unpleasant thing that stands out is the dilapidated state of the hotel interior, which is run-down, and has damp smells in hallways that are not well lit. Rooms are average and old-looking, with the bathroom having substantial water leaks every time you use it to take a shower.
Something to keep in mind for non-smokers - I was also surprised that this hotel allows indoor smoking in the rooms, and had an uncomfortable experience for the nights where my room smelt of cigarette smoke as it came from my neighbours through the communal corridors.
The buffet dinner served at the hotel restaurant was pretty good and was the only thing I looked forward to.
star Brandon Lim
My mother and I stayed in this hotel for a week. It was one of the best hotels we had been to. The hotel staff are extremely kind and helpful. Restaurant staff as well. If you need anything, they will provide it for you quickly. Excellent food quality. They have different delicious dessert. Clean room and good air-condition. When we were there, the water in the pool was cold, it was not possible to swim, but the atmosphere of the hotel is so beautiful and you can enjoy the surroundings of the garden. It is only a few minutes away from the center (Medina) by taxi. Overall, I thank this hotel for the good service. We will definitely come again.
starstarstarstarstar Saba Zolfaghari
Overall solid, but with some major issues. The rooms had really weird showers that get water everywhere because there's no door, and some of the construction seemed a bit shoddy. We didn't have any counter space in the bathroom, and the room got really warm at some times of day. The buffet was very good and included, but required an arm band which seemed silly and archaic. The main issue was disorganization at the front desk: at one point we tried to extend our stay, and were told that's fine, paid, and then within 30 minutes were told we actually couldn't and had to find somewhere else to stay. If we had left the hotel immediately, it would have caused a huge issue.
starstarstar Kirby Gong
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